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Shopping, Returns & Exchanges

SECURITY
Payment to Kheloney.com is secure, using SSL encryption provided by Let’s Encrypt, one of the most trusted names in internet security. Our payments are processed by PayPal, recognized as an industry leader and used by many of the top e-commerce sites. We do not store our customers’ credit card information, thereby increasing the security of any information they provide to us. We guarantee that Kheloney is a safe shopping site.

PRIVACY
Your privacy is important to us, and we therefore promise that we will not sell, rent, or otherwise distribute any information you should pass on to us. We do add new customers to our mailing list: If at any time you decide that you do not wish to receive our occasional mailings, simply write to us at kheloneymd@gmail.com and your name shall be removed immediately.

RETURNS
No returns without prior written authorization.

Items unless marked otherwise may be returned within 7 days of ordering for a full refund (less shipping), so long as they are returned in their original packaging in new (resaleable) condition along with a copy of the sales receipt. kitpas crayons and items on sale are not returnable.

Please alert us before making any returns: Simply let us know your name, order number and reason for return by writing to us at kheloneymd@gmail.com: We will reply with instructions for your return.

Orders that are returned within 15 days will receive a refund of the purchase price: shipping fees are not refundable. If your order received free shipping, this freight amount may be deducted from any return. A restocking fee of at least 5% may apply. The product packaging as well as the product itself must be intact in new, resalable condition or a minimum fee of $5.00 will be deducted from the refund.

EXCHANGES
We are not able to make exchanges. Please place a new order. We can issue a store credit that may be used towards a new order, if you prefer.

Please include a copy of the original packing list with your shipment, and indicate whether you would prefer a store credit, exchange or refund (all refunds will be made to the card presented in making the transaction). Return shipping charges are the customer’s responsibility.

A shipping carton separate from the product’s packaging must be used for return shipments.

Orders placed with a gift certificate or a coupon are returnable for store credit only.

REPORTING A PROBLEM
Problems with an order, such as items damaged in transit or missing or incorrect items, must be reported within 5 days of receipt of shipment. Please see our INSURANCE policies above. Please call or write to us at kheloneymd@gmail.com

In the event of breakage or misshipment, replacements will be shipped only to the original shipping address. Orders placed using a coupon will be issued a refund or store credit in the event of damage: a replacement can not be sent.

CANCELLING AN ORDER
Orders may only be canceled if the order has not yet been processed. Cancellations will be subject to a cancellation fee of up to 10% of the order.

Refused packages and packages returned with an incorrect address will be issued a refund of the purchase price, less the actual shipping costs.

ADJUSTING OR COMBINING ORDERS
Orders once placed are final. We are not able to adjust, add to or combine orders.

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